SMS Terms & Conditions
Effective Date: October 7, 2026 Brand Name: MyGoToDoctorNow (operated by HIER Possibilities, INC. /MyGoToDoctorNow.com)
1. Program Overview & Message Types:
By opting in to text messaging from MyGoToDoctorNow, you agree to receive recurring automated SMS and MMS notifications, alerts, and operational messages.
Messages sent through this service include:
Appointment & Callback Alerts: Reminders, scheduling notices, and links to your secure virtual consultation rooms (e.g., Doxy.me).
Care Concierge & Advocacy Updates: Operational updates regarding chart reviews, care navigation follow-ups, and coordination with your Doctor Advocate or Care Concierge team.
Account & Onboarding Notifications: Welcome messages, profile confirmations, membership notices, and essential operational service announcements.
Important Medical Notice: Text messaging is not monitored for acute emergencies. If you are experiencing a life-threatening medical emergency, immediately hang up and dial 911.
2. Message Frequency:
Message frequency varies based on your account activity and interaction with our service. You may receive approximately 2 to 6 messages per scheduled consultation, appointment cycle, or care coordination request.
3. Message and Data Rates Disclosure
Message and data rates may apply. Depending on your wireless carrier plan, standard text messaging and data charges from your mobile service provider may be billed to your mobile phone bill or deducted from your prepaid balance. MyGoToDoctorNow is not responsible for any charges incurred from your carrier.
4. Opt-Out & Unsubscribe Instructions (STOP)
You can cancel or stop receiving text messages from us at any time:
Text STOP to any text message you receive from us. You may also send END, CANCEL, UNSUBSCRIBE, or QUIT. Upon sending STOP, you will receive one final confirmation SMS verifying that you have been unsubscribed. No further SMS messages will be sent to your mobile number unless you choose to opt back in
5. Help & Support Instructions (HELP)
For assistance or more information regarding our SMS messaging program:
Text HELP to any text message received from us.
Email our support team at support@mygotodoctornow.com.
Call our Care Concierge line directly at [Insert Phone Number].
Visit our official website at www.mygotodoctornow.com.
6. Supported Carriers & Liability
Our SMS service is supported by major wireless carriers, including AT&T, Verizon, T-Mobile®, Sprint, and applicable regional carriers. Please note that mobile carriers are not liable for delayed or undelivered messages.
7. Privacy & Data Use
We respect your privacy and handle your contact information strictly in accordance with federal and state regulations, as well as healthcare privacy guidelines. Your mobile telephone number will never be sold, rented, or shared with unauthorized third parties for marketing purposes. For complete details on how we collect and protect your data, review our full Privacy Policy.